Frequently Asked Questions (FAQ)
About Our Products.
1. Are your products 100% organic?
Yes. All our oils, spices, snacks, and other products are sourced from certified organic farms and suppliers.
2. Do your products contain any artificial preservatives or additives?
No. We believe in keeping our products as natural as possible, with no synthetic additives, flavors, or preservatives.
3. Where are your products sourced from?
Our ingredients come from trusted organic farms across [Your Region/Country] and select international sources.
4. Are your products gluten-free and vegan?
Most of our products are naturally gluten-free and vegan. Please check individual product pages for specific dietary information.
Product Storage & Usage.
1. How should I store your oils and spices?
Store them in a cool, dry place away from direct sunlight to maintain freshness.
2. What is the shelf life of your products?
Shelf life varies by product—check the “Best Before” date on the packaging.
3. Do you provide usage instructions or recipes?
Yes! Many of our products come with recipe suggestions on the packaging and on our website blog.
Orders & Shipping.
1. How can I place an order?
You can place an order directly on our website by adding products to your cart and proceeding to checkout.
2. Do you offer nationwide shipping?
Yes, we ship to most locations across India. Shipping availability is shown at checkout.
3. How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location.
4. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking link via email or SMS.
Payments & Returns.
1. What payment methods do you accept?
We accept major credit/debit cards, net banking, UPI, and digital wallets.
2. Do you offer cash on delivery (COD)
Yes, COD is available in select locations.
3. What is your return policy?
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery for a replacement or refund.
4. How do I request a refund or exchange?
You can email our customer support with your order number and issue details.